Seller Stats
What every number on a seller's profile means, and how it is calculated.
Overview
Identity verification is the prerequisite for the rest of these signals. Unverified accounts don't accumulate levels, sentiment, or labels.
Community Rating
The star rating on a seller profile is a composite of two tracks. Reviews carry the bulk of the weight. Dispute cooperation contributes a smaller share that rewards professional handling when something goes wrong.
Review track
Buyers leave a 1 to 5 star score on every completed order. The review track is the average of those scores across the last 360 days.
Older reviews drop out of the window as new ones come in, so the number reflects recent performance rather than a lifetime average.
Cooperation track
Disputes are scored separately on a 180-day window. Three rules build the cooperation score:
- 1Direct
Disputes resolved directly with the buyer count as a perfect 5.
- 2Escalated
Disputes escalated to the igitems team are scored after resolution, based on how cooperatively the seller engaged.
- 3None
A seller with no disputes in the last 6 months carries a default 5.
The blend
The two tracks combine into the final community rating with reviews weighted 4 times the cooperation score. That keeps day-to-day order satisfaction as the primary signal while still rewarding sellers who handle conflict well.
New seller buffer
A brand-new account starts with a buffer of 10 phantom 4-star reviews on the review track. One early bad review cannot drag a new seller to a one-star rating before they have a fair sample. The buffer dilutes naturally as real reviews accumulate.
Seller Level
Seller level rises with lifetime completed sale value. There is no level ceiling. The scale is non-linear: early levels accumulate quickly and higher levels become progressively harder to reach, so a Level 100 seller has moved substantially more inventory than a Level 50 seller.
What higher levels enable
As sellers level up, they unlock two capabilities that affect what they can offer you:
Higher-level sellers can list bigger-ticket items.
Higher-level sellers can keep offers open longer.
In Top Picks sorting
Level is one of the signals in the default Top Picks sort, alongside seller rating, recent activity in the category, and price. Higher levels help but won't override stronger signals from another listing.
Community Sentiment
Sentiment is a trend indicator. It compares a seller's most recent reviews to their longer-term average and flags whether the trajectory is improving, holding steady, or declining. A four-star seller who has been earning fives lately reads differently from a four-star seller whose recent reviews are slipping. Sentiment captures the difference.
Profile-only signal
Sentiment shows on the seller profile but does not feed listing ranking or the deal-label score. It is a tool for buyers evaluating a seller directly, not an input to how listings are ordered.
Community Labels
Labels are short tags buyers can attach to a seller after a completed order, in addition to the star rating. The catalog has positive labels for things that went well and negative labels when something fell short, so labels can flag both strengths and warnings at a glance. Browse recent reviews to see labels in practice across the marketplace.
See the full label catalog (16)
Positive (9)
- Trustworthy
- Helpful
- Friendly
- Good Item Quality
- Honest Advertisement
- Quick to Reply
- Rare items
- Affordable
- Easy Cancellation
Negative (7)
- Suspected Scammer
- Fake Advertisement
- No Support
- Bad Item Quality
- Slow to Reply
- Expensive
- Difficult Cancellation
How labels are picked
- 1TimingBuyers select labels at order confirmation, alongside the star rating.
- 2OrderThe picker presents labels in randomized order to avoid first-listed bias.
- 3Availability
Selectable labels depend on the buyer's rating:
- Extreme labels (for example, Trustworthy at the positive extreme or Suspected Fraud at the negative extreme) are only selectable when the buyer's rating matches the label's tone.
- Neutral labels (for example, Quick to Reply or Slow to Reply) stay available regardless of rating.
- 4CapUp to 3 labels per review, with at most 2 positive and 2 negative. The cap keeps any one review from saturating a seller's profile with the same kind of signal.
Curation and surfacing
Sellers cannot edit, remove, or curate labels. The most frequently chosen labels bubble up onto the seller's profile automatically.
Display only
Labels are not a ranking input. They exist to help buyers size up a seller at a glance, beyond a single average score.
Other Profile Stats
Beyond the four reputation signals above, the profile shows operational stats describing a seller's activity and reliability:
- 1Response
Avg. Response Time. How quickly the seller replies to buyer messages. Faster is better; also a Top Picks tiebreaker (see Discovery).
- 2Success
Trade Success Rate. Percentage of orders completed without dispute or refund. Closer to 100% is better.
- 3Disputes
Dispute Rating. A separate /5 score about how cooperatively the seller handled disputes. Surfaces the cooperation track from Community Rating as its own visible tile.
- 4Recent
Last 30 Days. Order count over the trailing month. Helps gauge how active the seller is right now.
- 5Inventory
Active Listings. Number of currently live listings on the platform.
- 6Lifetime
Total Orders. All-time completed orders. Indicates accumulated trade volume.
※Member since, online status, and country are identity and state fields, not scoring inputs.
Seller Profile — see all of these stats together on a real seller profile.
Frequently Asked Questions
What is the difference between Community Rating and Seller Level on igitems?
Community Rating is the average star score from buyer reviews on completed orders (1 to 5). Seller Level accumulates through completed sales over time, marking experience rather than satisfaction. A new seller with one excellent order has a high rating but a low level; a long-tenured seller has both.
How does a new seller without reviews get rated on igitems?
New sellers start with a baseline of 10 phantom reviews at 4.5 stars that smooth the displayed rating until real reviews catch up. This prevents a single early bad review from defining a new seller and prevents a single early good review from masking inexperience. The phantom buffer fades as actual reviews accumulate.
What is the difference between Community Rating and Community Sentiment?
Both come from buyer reviews but measure different things. Community Rating is the all-time average star score. Community Sentiment tracks the trend in recent reviews, distinguishing sellers who are improving from those whose service is declining. Sentiment lives on profiles only and does not affect listing ranking.